HP 9025e paper tray 1 broken

[JLO15]

Just purchased the Hp printer 9025e and it keeps saying an error with tray 1. The paper is loaded correctly but makes a lot of noise like it's trying to grab it and doesn't. Tray 2 works fine and will only print from that tray.

[sandytechy20]

@JLO15

Welcome to the HP support community.

I understand that you are getting paper tray 1 error, I am glad to assist you.

Clean the paper tray rollers under the printer

• Clean the paper tray rollers underneath the printer.
• Carefully lift the printer and set it on its side.
• While supporting the printer with one hand, pull the paper tray or trays to expose the paper rollers underneath the printer.
• 
• Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
• Clean the rollers with the damp cloth.
• Allow the rollers to dry completely (approximately 10 minutes).
• Close the paper tray or trays, and then set the printer upright.

Reset the printer

• Sometimes an error persists even though there is no paper feed issue. Reset the printer, and then try to print.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:HP recommends plugging the printer directly into a wall outlet.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.