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‎12-09-2022 12:58 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello, iI get the message paper jam even without a paper jam. I have tried everything, maybe it helps a factory reset.

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1 person had the same question
1 REPLY 1

‎12-12-2022 04:21 AM - edited ‎12-12-2022 04:24 AM

HP Recommended

@Rodri_Marcelo

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a Clear All Mem. (equals NVRAM) reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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