HP Color Laser MFP 179fnw Error message

[Vlyam]

I have two issue with my HP Color Laser MFP 179fnw.

1. It show Document Jam & Remove Jam with the error lights up. I've tried to restart but still not working. I still able to print somehow.

2. Double imaging at the bottom of the page which i believe is the drum issue. How to clarify if this is really the drum?

[Rainbow23 · Accepted solution]

Hi @Vlyam,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing paper jam and print quality issues with your HP Color Laser MFP 179fnw.

I suggest that you follow the steps from this document to resolve this paper jam issue. (Click on the word document to open the web page).

For the print quality issue, I suggest that you follow the steps from this document.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Marché]

"Transfer belt error". It's a brand new machine.