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Could be a failed sensor, quality of optical sensor HP uses has gone downhill. Never used to replace them and now I find that even on 2 year old machines they have failed. Sadly the embedded troubleshooting on this model is pretty limited. You may just want to replace the exit assembly, unless you have a spare sensor you can swap in to test.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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