• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
HP Color LaserJet Pro 4202dwe Printer
Microsoft Windows 10 (64-bit)

Today I bought a brand new printer, I piched up this after noon, and after set up is give error code 13.10.14. Open back cover an remove paper.?? I have not yet been able to print any jobs, due to this initial error and there is no paper inside the printer. What to do?

1 REPLY 1
HP Recommended

There is a known issue with some units being damaged in shipping. One of the printer guides gets knocked out of position. If you purchased from a dealer that repairs you should contact them to fix the issue. It does require quite a bit of disassembly to get everything put back together.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.