HP Color LaserJet Pro MFP M281fdw paper jam

[Yongqing]

HP Color LaserJet Pro MFP M281fdw

paper jam alert

checked everywhere, no piece of paper found

HELP

please

[Max3Aj]

@Yongqing, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're seeing a paper jam alert on your HP Color LaserJet Pro MFP M281fdw, but no paper is visible. Let's walk through a few steps to help resolve this:

Power Cycle the Printer

• Turn off the printer.
• Unplug the power cord from the back of the printer and the wall outlet.
• Wait for 60 seconds.
• Plug it back in and turn it on. This can reset the jam sensor.

Check All Paper Paths Thoroughly

Even small scraps of paper can trigger a jam alert. Please check the following areas:

• Input Tray: Remove all paper and inspect inside.
• Output Tray: Look for any stuck paper.
• Toner Cartridge Area:
  • Open the front door.
  • Remove all toner cartridges.
  • Lift the paper path cover and check for any jammed paper.
• Rear Access Door:
  • Open the rear door and inspect the rollers and path.
• ADF (Automatic Document Feeder):
  • Open the ADF cover and remove any jammed paper.
  • Check the ADF input tray and output tray.

Clean the Paper Path Sensors

Sometimes, dust or tiny paper bits can block sensors.

• Use a can of compressed air or a soft brush to gently clean the paper path and sensor areas.

Check for Damaged or Warped Paper

• Ensure the paper is not curled, damp, or torn.
• Use only HP-recommended paper types and sizes.

Update Firmware

Outdated firmware can cause false jam alerts.

• Download and install the latest firmware from HP: Update the firmware on an HP printer | HP® Support

Reset the Printer

If the issue persists:

• On the printer control panel, go to Setup > Service > Restore Defaults.
• This will reset the printer settings (note: you may need to reconfigure Wi-Fi and preferences afterward). 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support