cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
moiracia
New member
1 0 0 0
Message 1 of 2
155
Flag Post

HP Color Laserjet Pro MFP M277dw paper jam in back

HP Recommended
HP Laserjet Pro MFP M277dw
macOS 10.15 Catalina

HP Color Laserjet Pro M277 jam paper jam in back. I was printing a label and it jammed in the back of the printer I pulled the label out but it ripped so not sure if all the label has been removed now the printer paper keeps jamming in the back of the printer.  

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,596
Message 2 of 2
Flag Post
HP Recommended

@moiracia, Welcome to HP Support Community!

 

If you have already performed the steps from the document Paper Jam Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation