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08-18-2020 06:21 PM - edited 08-18-2020 06:38 PM
Product: HP Laserjet Pro MFP M277dw
Operating System: macOS 10.15 Catalina
HP Color Laserjet Pro M277 jam paper jam in back. I was printing a label and it jammed in the back of the printer I pulled the label out but it ripped so not sure if all the label has been removed now the printer paper keeps jamming in the back of the printer.
1 REPLY 1
08-21-2020 08:15 AM
@moiracia, Welcome to HP Support Community!
If you have already performed the steps from the document Paper Jam Error and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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