HP Deskjet 4123 Printer predicts only 5 x 7 in size for prin... - HP Support Community

sk797 · ‎01-16-2022

Hp Deskjet 4123, accepting only 5x7 size paper, even though using A4 papers for any Prints and Copies. Tried all the options mentioned in the forum and Knowledge article, but no luck.

Dragon-Fur · ‎01-16-2022

@sk797

Welcome to the HP User Community.

@sk797 wrote:
Hp Deskjet 4123, accepting only 5x7 size paper, even though using A4 papers for any Prints and Copies. Tried all the options mentioned in the forum and Knowledge article, but no luck.

True - At some point, someone will have posted pretty much all there is to do about paper size & type selection.

What is left to do??

If you have not done so, Check / Update the printer Firmware

At this writing, firmware update released January 6, 2022

HP DeskJet/Ink Advantage 4100 All-in-One Printer series Firmware Update

You could try a product Reset as explained in the Troubleshooting document - If the printer hardware is "stuck", that might clear the problem.

HP Printers - Printer Turns Off Unexpectedly or Repeatedly

Step 2: Restart the printer

Step 3: Update the Firmware

Honestly, there is a limit to the list of solutions. You could try checking and reloading the paper and then checking EWS to make sure the paper size and type are actually selected.

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For those reading

"The way it is supposed to work"

Admittedly, there is "nothing new here"...

Preparation

Printer must be connected to your network
Firmware must be current
If you have had trouble with communication, make sure the printer is plugged directly into a wall outlet as opposed to using a surge protector or battery backup
All products using the printer should be on the latest version of HP Smart for that device. Sounds inane, but if one device is using an old, outdated version of the app, other communications can suffer for it.
Paper - size / type / weight - must be supported by the printer.
This Printer does not support Borderless (so don't select it if found)
This Printer requires a larger margin along the bottom edge

The printer lacks a printer display panel that might have been used to interface with the printer.

This simply means that the printer must be on the network and available to use other forms of communication.

This printer includes the "back loader" paper intake tray that extends from the top back edge of the printer.

Load paper into the input tray using the User Guide

Page 10

Right after the paper is loaded / reloaded into the printer intake tray,

Alert the printer to the Paper Size & Type of paper.

Reminder

When using HP Smart Mobile, it is necessary that the paper size & type be selected before the item to be printed is opened in the application.

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Embedded Web Server (EWS)

NOTES

EWS is available on many network connected printers.
Laser Printers - Options and Settings - availability and location - are likely (and frequently) different.

If EWS is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

No Size? If the size of the Paper Size is not included in the Drop-down list, Select Custom

Copy dislikes mismatched content / paper size and type. If / As available, Check / Update Copy settings in EWS > Copy > Settings > Copy Defaults

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EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent: Check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

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EWS - HP Smart for Mobile - iOS / iPadOS

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Settings wheel

Open Add / Set Up a Printer

Scroll down, Click, Tray and Paper

Model Dependent: Check / Adjust settings in Advanced

Click Apply to save changes

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EWS - HP Smart for Mobile - Android

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Click on “Green Circle Check” on Printer Status icon

Scroll down to Preferences

Click, Tray and Paper

Model Dependent: Check / Adjust settings in Advanced

Click Apply to save changes

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EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

Model Dependent: Check / Adjust settings in Advanced

Click Apply to save changes

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10

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References / Resources

Paper Handling

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	3 x 5 to 8.5 x 14 in
Media Sizes Custom (metric)	89 x 127 to 215 x 279 mm
Media Types	Plain paper, photo paper, brochure paper, envelopes and other specialty inkjet papers
Media Weight Recommended (imperial)	20 lb
Media Weight Recommended (metric)	75 g/m²
Media Weights Supported, By Paper Path (Imperial)	Letter: 16 to 32 lb; HP envelopes: 20 to 24 lb; HP cards: up to 110 lb; HP 4 x 6 inch photo paper: up to 145 lb
Media Weights Supported, By Paper Path (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

Borderless Printing

No

Print Margin Bottom (A4)	12.7 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check the Box Get the App

Open and Read >>> HP printer setup (HP Smart app)

NOTES:

Disconnect from Virtual Private Network (VPN) connection before downloading.
Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

HP Smart requires that you sign into the application using your HP Account credentials.

Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed. For example, full driver provides access to Shortcuts and Printing Preferences.

Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
- FAQ examples:
  - What are the requirements to use the HP Smart app?
  - Which printers are compatible with the HP Smart app?
  - Why do I need to sign in or create an account to use the HP Smart app features?
  - Which languages does the HP Smart app support?
- Older versions of the HP Smart app no longer support the required login feature.
- Update the application to the latest version to access / use HP Smart

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Mobile Printing – Options for Printers

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart (Mobile) - iOS and Android >>> Download, How-to, and FAQ

HP Printers - Using the HP Smart App (Android, Apple iOS)

HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems

“Things that are your printer”

NOTE: Content depends on device type and Operating System

Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 4123e All-in-One Printer

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

sk797 · ‎01-16-2022

Firmware was updated around 11th Nov 2021. Not able to update with 6th Jan version, as it says that latest driver is installed.

Tried with all other options multiple times, No luck. Its waste of time 😞

Dragon-Fur · ‎01-16-2022

@sk797

OK.

Understood.

The printer should be capable of printing on supported A4 paper in a supported paper weight.

If you did not do so, it might be necessary to remove the paper and then reload it into the tray.

Next, check / change the paper size / type noted in Tray and Paper Management.

Already tried? Ignore. Although the paper reload and check in EWS should work, it might not be the source of the problem.

If you did not do so in the software / application you are using to view and submit the job,

If the option to select the Source is offered, Select the Source / tray as opposed to leaving the tray selection "automatic".

Already tried? Ignore.

If you have not done so,

Install the Full Feature Software / full driver printer software

HP Deskjet 4123 Printer predicts only 5 x 7 in size for printing and unable to take A4 size prints

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