• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended

When printing a coloring sheet, my printer sucked through several (7-10) pieces of paper at one time. Now, when it tries to print, it will only feed the paper through 1/4 inch before it stops and jams and the inside of the printer where the cartridges go makes a clicking sound. It will attempt to retry pulling it through several times and it does the same thing- jams and clicks. 


I have cleaned the rollers, reset the printer, used the automatic cleaning feature on the printer (Held the power button, pressed cancel 3 times and color copy 7, then released the power button. Printer made a noise and did it's thing for approx 1.5 minutes), however it still does the same thing. 

I have checked the input tray, output tray, and document feeder and there is no debris, dust, jams, paper, etc. I have blown out any dust that could have been in there. I have also removed the cartridges and replaced them, ensuring they fit correctly. 

2 REPLIES 2
HP Recommended

The clicking sound often indicates a gear trying to engage but being obstructed, or a roller mechanism slipping. Even after cleaning visible areas and resetting, the persistent jamming and clicking suggest a mechanical issue with the paper feeding system, possibly a dislodged spring, a misaligned part, or worn-out rollers that aren't gripping the paper correctly at the initial feed point.

HP Recommended

Is there a way to repair it? This is my 2nd printer to do this in 3 years

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.