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‎03-01-2024 06:12 PM

HP Recommended
Product: hp deskjet plus 4155
Operating System: Microsoft Windows 11

Hi,   HP Deskjet Plus 4155

 

"new"  just opened today, but on shelf 2.5 years old

am actually small college store, trying to get going for customer.

I do know how to get warranty reset to 1 yr.   that said...

 

- it test prints fine.  -

- it volunteered/suggested  to do firmware update from 2021-ish to 2023-ish. so did that

- but sending print job over usb-cable.. from notepad or wordpad.. paper goes half way down. , stops,

    "E" and "!" symbols and then either spits out blank paper or if i tap arrow down it spits/ejects paper.

         (i am amazed 2.5 yr starter cartridges work but dont appear? to be the problem)

 

 ran various hp troubleshooters.  they dont "get" the issue.  help?

 

 

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