Create an account on the HP Community to personalize your profile and ask a question
07-15-2022 11:32 PM
HP ENVY Inspire 7900 series, trying to print from my iPhone and received paper jam message. I tried to fix it but didn’t know a paper jam message could mean different things. I can’t remember but I may have tried to cancel the print job. Message # C4EB9024 with flashing lights. I can’t turn the printer off. I have not tried unplugging the printer.
07-19-2022 11:56 AM
Welcome to the HP support community.
I understand that you are getting a C4EB9024 error on the printer, I am glad to assist you.
You might have to perform a semi-full reset on the printer to fix this issue.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
Didn't find what you were looking for? Ask the community