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‎12-10-2020 06:14 AM

HP Recommended
Product: HP Envy 110
Operating System: macOS 10.15 Catalina

Hi, 

 

I have a HP Envy 110 printer and there are some error messages that are appearing on, which says "The print carriage cannot move." I have followed the instructions of how to fix it but it doesn't work. How can this be fixed?

 

Here is the video = 

Category:
1 REPLY 1

‎12-21-2020 11:26 AM

HP Recommended

@Julius8, Welcome to HP Support Community!
 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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