HP Envy 4500 Paper Jam

[amoon1]

It seems like the roller that feeds the paper through my printer is not working because it keeps warping the paper as it rolls through the paper causing the corners at the top to fold in. Anyway to fix this?

[sandytechy20]

@amoon1

Welcome to the HP support community.

I understand that you are getting a paper jam error, I am glad to assist you.

Make sure the printer is placed on a flat surface

• Gently turn the printer onto its right side.
• 
• Check the surface directly under and around where the printer sits for the following:
• Pieces of paper trapped in the input tray
• Small, hard objects, such as cables, pens, pencils, and books
• Soft or uneven surfaces, such as placemats or carpet-like material
• Remove any obstructions that might remain.
• Turn the printer to its normal position.
• Reconnect the power cord to the rear of the printer, and then turn on the printer.
• Touch OK to clear any messages on the printer control panel.

Clean the paper rollers behind the ink cartridge access area

• Press the Power button to turn off the printer, if it is not off already.
• Disconnect the power cord from the rear of the printer.

•   WARNING:You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

• Open the cartridge access door.
• 
• Locate the paper path cover in the area behind the cartridge access area.
• 
• To remove the paper path cover, pinch the tabs together, and then lift up.
• 
• Pinch the tabs together
• Lift up
• Lightly dampen the swab with the water, and then squeeze any excess liquid from the swab.
• Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
• 
• Allow the rollers to dry for 10 to 15 minutes.
• Check the rollers on the underside of the paper path cover. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the paper path cover with a new one.
• 
• Replace the paper path cover with the spring-loaded tabs facing toward the front of the printer. Gently press the cover down at the left and right edges. The cover clicks into place.

• NOTE:Make sure that both edges of the paper path cover are in place.

• Figure : Replace the paper path cover
• 
• Close the cartridge access door.
• 
• Reconnect the power cord to the rear of the printer, and then turn on the printer.
• Press OK to clear any messages on the printer control panel.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.