cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 5
127
Flag Post

HP Envy 4500 Prints photo paper tilted and not filling the page.

HP Recommended
HP Envy 4500
Microsoft Windows 10 (64-bit)

I bought a HP envy 4500 in late 2017. Only used it for normal A4 paper sometimes. I recently bough HP Photo paper, HP Ink Cartridges and installed. Tried to print out some game covers for my nintendo 64 games, but the photos only comes out tilted and doesnt fill the page. I have factory reseted my printer, Newest Firmware, and also windows drivers. Nothing seems to work. Also tested with another computer, same result.

 

120583145_348239156384588_2933666421277751067_n.jpg120606937_754872038665980_8506233943785651623_n.jpg

4 REPLIES 4
Highlighted
Level 17
Level 17
29,384 29,102 5,046 11,501
Message 2 of 5
Flag Post
HP Recommended

Hi,

What exact photo paper do you use? what are the exact size (e.g. A4/ US Letter), weight  (e.g. 220gsm) and finishing (e.g. Matter, Glossy)?

 

You should see the information listed on its packaging.

 

as you refer to an HP paper, please clarify its exact model and product number.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Paper: HP Professional Photo Paper 200 Glossy, Weight: 200 GSM, A4 Size, it is supported by my printer

Reply
0 Kudos
Highlighted
Level 17
Level 17
29,384 29,102 5,046 11,501
Message 4 of 5
Flag Post
HP Recommended

Well, not entirely.

 

Is the paper listed as Inkjet compatible? by looking at google for HP Professional Photo Paper I could only find Laser compatible paper for this type with a Glossy finish

https://store.hp.com/UKStore/Merch/Product.aspx?id=CG966A&opt=&sel=SUP

 

The printer supports 220 to 280 gsm Photo Paper, the specific paper is too thin for the printer specifications, and it should be compatible with Inkjet printers.

 

First, open and close the paper tray and evaluate the shown prompt, ensure the printer is set to Glossy Photo Paper (eighter HP or other, as available by the shown choices).

 

From your computer, make sure you select the proper paper type too and select Borderless pritning from the print menu on your PC too:

https://support.hp.com/us-en/document/c03422222

 

If it doesn't work, I suggest getting a paper compatible with your printer.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

I bought the paper from a electronics store that sells HP products. The man told me it was compatible for my printer, and on the back of the paper package it says it works with most ink printers too. I could try another paper, but if that doesnt fix the problem it surely is something wrong with the printer?

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation