HP Envy 5549 Printer Carriage Not Moving Freely

[jt2travel]

Hi, I am troubleshooting my HP ENVY 5549 Printer's paper jam using this support doc:

https://support.hp.com/us-en/document/c04348351

I have opened the printer and don't see any signs of paper jam in the rollers, tray, or bottom drawer.

When attempting to move the carriage as instructed in Step 2 of the document, the carriage is stuck in the right side of the printer and I can't move it to the left without possibly damaging it.

Please help!!

[Nal_NR]

Hi @jt2travel,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This looks like a hardware issue, as the carriage jammed. 

However, let's try a few steps and see how it goes. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check for obstructions in the carriage path

Remove any loose paper or obstructions that might be blocking the carriage path.

If the Cancel button on the control panel is lit, press it and wait until the printer is silent.

Turn off the printer, and then disconnect the power cord.

Open the cartridge access door to get to the carriage inside the printer.

EXAMPLES OF A CARTRIDGE ACCESS DOOR

Make sure the carriage is not obstructed by gently sliding the carriage side to side.

Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.

CAUTION:

Do not tilt an ink tank printer when attempting to remove obstructions as ink might spill.

EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH

If the carriage has a latch, gently press it down to make sure it is locked into place.

CAUTION:

If the carriage latch of an ink tank printer is secured, do not press down on it to avoid printer damage.

EXAMPLES OF THE CARRIAGE LATCH

If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.

CAUTION:

Do not force the carriage to move if it is locked or stuck. This can damage the printer.

Close the printer door.

Reconnect the power cord, and then turn on the printer.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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