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‎03-01-2022 04:25 PM

HP Recommended
Operating System: macOS 10.15 Catalina

I own a HP ENVY 6000 series and I have changed the regular printer paper to specialty gloss paper... however when I print from Word, the printer says to load paper. How do I fix so I am able to print?

1 REPLY 1

‎03-04-2022 02:19 PM

HP Recommended

@yatiiig

 

Welcome to the HP Support Community.

 

 

Try the steps from here: https://support.hp.com/in-en/product/hp-envy-6000-all-in-one-printer-series/29256672/document/ish_17...

 

Also, try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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