HP Envy 7640 displays "the document feeder was not able to pick up the original"

[Pbjackson50]

HP Envy 7640 displays "the document feeder was not able to pick up the original" when I try to copy something. I have tried both feeding the paper through the top paper feeder and also placing the copy on the glass but it still displays this same message each time. I am able to print from the computer but the copy part doesn't do anything. I've tried cleaning all the rollers and inside of the machine. I've tried re-setting it and nothing is working. I see other people have had the same issue when I google this issue but the steps it has me follow are not working. I hope someone has a solution to this problem. 

[Kumar0307]

@Pbjackson50, Welcome to the HP Support Community! I’m here to help.

I see that the document feeder is not picking the paper. I see that you have tried cleaning the rollers already.

Kindly perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper

Make sure the paper is loaded correctly. Refer to - Loading Paper, Envelopes, and Index Cards

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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