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HP Recommended
macOS 12.0 Monterey
 
Product: HP Envy 7800

Unable to print 4x6 photos from my phone or computer. It does not recognize 4x6 loaded paper. It does recognize the 8x11 tray, however. Have removed 8x11 and only loaded 4x6, but still does not recognize. All trays are aligned properly when loading.

1 REPLY 1
HP Recommended

Hi @JohnHKM,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

I understand you are unable to print 4x6 photos.

 

To assist better-

  1.  What's the application you are trying to print from? Have you tried printing from a different application or devices? 
  2. What is type and weight of the photo paper you are using?

 

Meanwhile, try the below suggestions -

Load photo paper

Load paper in the photo tray if your printer has one, or use the main paper tray.

Load photo paper into the photo paper tray

Load compatible photo paper into the photo tray on your HP printer.

NOTE:

Use the photo paper tray to print smaller-sized photos that are supported by your printer, such as 102 x 152 mm (4 x 6 in) and 127 x 178 mm (5 x 7 in).

Remove any paper from the paper trays.

Load the short edge of the photo paper print side down into the photo tray.

Adjust the paper guides so they rest on the edge of the photo paper.

Adjusting the paper width guides so they rest on the edges of the photo paper

 

Print photos using the HP Smart app on your Windows or Mac computer.

  • Open the HP Smart app, and then select your printer on the home screen.
  • If you do not have the HP Smart app, download it from 123.hp.com.
  • Click the Print photos tile.
  • Browse to and click the photo you want to print.
  • In the Preview window, change any print job settings, and then click More settings.
  • Select the paper size, type, and tray where you loaded photo paper.
  • Click OK, and then click Print to print the photo.

You may refer to -Print photos with an HP printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.