HP Envy Photo 6230 - Out of Paper Error

[JJMWL]

My HP Envy Photo 6230, 19 months old, no longer will print anything. I receive an "Out of Paper" error which would suggest a paper pick-up issue. I have tried alternative paper, cleaned the relevant wheels etc. but to no avail.

Any other suggestions or pointers as to where to find new feed wheels?

[A_Gayathri]

Hi @JJMWL,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy Photo 6230 Printer says it is out of paper. Not to worry I will help you to get a resolution to resolve the issue

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
• click here and follow the troubleshooting steps  check this video Out of Paper Errors and Printer Doesn't Pick Paper in All-in-One Printers
• click here  and follow the troubleshooting steps  HP ENVY 6200, 7100 Printers - 'Out of Paper' Displays, Printer Does Not Pick Up Paper

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JJMWL]

Thankyou

I have tried ALL of these steps now, having tried the majority of them previously based on suggestions on other threads. Thankyou again for trying to assist but unless I manually feed the paper, the printer will not pick up the paper itself.

I am resigned to the fact that I will need to purchase a new printer, albeit it seems a relatively quick time to have had to replace it without excessive use and on the HP Ink scheme (which can verify its usage)

Many thanks

[A_Gayathri]

@JJMWL,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!