HP Envy Photo 7858 - carriage jam error, but no paper found

[vhc23]

carriage jam error but no paper jammed found or anything obstructing the carriage from moving, the carriage is moving freely.  

[A_Gayathri]

Hi @vhc23 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY Photo 7858 All-In-One Printer is showing a carriage jam error but there's no paper jam or visible obstruction, you can try the following steps to resolve the issue: 

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes.
• Plug the printer back in and turn it on.

Check for Obstructions:

• Open the printer cover and check inside carefully for any small pieces of paper or other debris that may be blocking the carriage's movement path.
• Use a flashlight to inspect thoroughly.

Move the Carriage:

• Ensure the carriage can move freely from one side of the printer to the other.
• Gently move the carriage to the left and then to the right to make sure it moves without obstruction.

Clean the Carriage Path:

• Use a soft, lint-free cloth lightly moistened with water to clean the carriage rod and the area around it.
• Remove any dust or debris that may be causing friction or obstruction.

Check for Sensor Issues:

• There may be sensors that detect the carriage position. Ensure they are not blocked or damaged.

Perform a Printer Reset:

• Sometimes, a more thorough reset may be needed. This can often be done through the printer's menu or by pressing specific buttons on the printer. Refer to your printer's manual for instructions on how to perform a reset.

Update Printer Firmware: Update the firmware on an HP printer

• Ensure your printer has the latest firmware installed. Firmware updates can sometimes fix issues with carriage jams and other mechanical problems.

Refer to this document: HP ENVY Photo 7858 All-in-One Printer User manual

HP Printers - Carriage jam or E3 error

I hope this helps. 

Take care and have a good day.

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