HP Envy printer 7640 photo tray block error

[HELPME473]

HP Envy printer photo tray block error

[A_Gayathri]

Hi @HELPME473,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the "photo tray block error" on your HP ENVY 7640 e-All-in-One Printer typically indicates that the printer's photo tray is either not properly seated, blocked by something, or there is a problem with the tray's sensors. 

Here are some steps you can take to troubleshoot and resolve the issue:

1. Check the Photo Tray Alignment:

• Open the photo tray and remove any paper.
• Ensure that there are no obstructions or debris in the tray area.
• Reinsert the photo tray securely. It should click into place without any resistance.

2. Inspect the Tray and Printer for Obstructions:

• Check the photo tray and the printer for any small bits of paper, foreign objects, or debris that might be causing the blockage.
• Clean the tray and surrounding areas with a lint-free cloth to ensure no dust or debris is interfering with the tray mechanism.

3. Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on. This can sometimes reset the tray sensor and clear the error.

4. Update Firmware and Drivers: Update the firmware on an HP printer

• Make sure your printer’s firmware and drivers are up-to-date. Go to the HP support website, search for your printer model, and download any available updates.

5. Run the Printer's Self-Test:

• Use the printer's control panel to run a self-test or a photo tray alignment test. This might recalibrate the printer and resolve the issue.

6. Check Printer Settings:

• Ensure that the printer settings are set correctly for the photo tray. Sometimes, incorrect settings can cause the printer to not recognize the tray properly.

7. Check the Tray Sensors:

• If the error persists, the issue might be with the tray sensors. You can gently clean the sensors with a soft, dry cloth. The sensors are typically located in the tray slot within the printer.

Refer to this document:  HP ENVY 7640 e-All-in-One Printer series  User manual

HP ENVY 5640, 5660, 7640 Printers - 'Photo Tray Problem' Error 

I hope this helps. 

Take care and have a good day.

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