HP+ Extended Warranty

[gjcevallos]

I have a print carriage jam which cannot be fixed. I need a new printer and have an extended warranty with my HP+ plan. However, I am getting the run around from HP and they will not get back to me. I have had to call several times and am told they have escalated the case but still no return email or phone calls as promised. 

[gjcevallos]

I would like to get a new printer as mine carriage is jammed and cannot be fixed.

[Kuroi_Kenshi]

@gjcevallos,

Welcome to the HP support community.

Please help us with your HP unit serial number, Case ID (If any) or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hawks_Eye

HP Support 

[gjcevallos]

My Case #[edited]and Serial Number: [edited]

[Kuroi_Kenshi]

Hi @gjcevallos,

I see that your request has been looked into, and an order for the replacement has been placed.

I've shared the details with you via private message.

Is there anything else I can assist you with?

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,