HP InkTank Printer 675 Paper Jam

[Saravanan_C]

I purchased Ink Tank Printer 675 Model last year. From the 1st week of purchase, i am facing paper feed issues.  I raised 8 service request till today and it repeats every time.  I am keep on sending mails to service head for replacement, but it is of no use.  No one responds either.  I have no hope on services as the issue repeats every month.

I have raised complaint in consumer helpline today.  what is the process to file complaint in consumer court to get replacement or refund.

[Garp_senchau]

@Saravanan_C, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I apologize for any inconvenience caused by the support experience. Could you please provide me with the 10-digit case number that was shared with you by the HP agent? This will help me assist you more effectively.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Saravanan_C]

Service History Summary:
Case Number Date Created Case Subject
[edited]10/03/2024 Printer Installation
[edited]10/14/2024 Paper jam error – No jam found; Model: HP Ink Tank 670
[edited]01/29/2025 Paper jammed issue – HP Smart Tank 675 All-in-One
[edited]01/30/2025 [Duplicate] Printer Problem – HP Smart Tank 675 All-in-One
[edited]01/30/2025 Printer Repair
[edited]03/13/2025 Printer Repair
[edited]03/15/2025 Printer Repair
[edited] 03/21/2025 Printer Repair
[edited] 06/03/2025 Printer Paper Jam

The most recent service was carried out during the second week of April 2025. However, the same issue reoccurred in the first week of June. I subsequently raised a new service request (Case Number: [edited]) on June 3, 2025, and a service engineer visited again to inspect the problem.

[Saravanan_C]

I need to approach consumer court as the services are not efficient and HP is not replacing the faulty product.

[Garp_senchau]

Hey @Saravanan_C,

Thank you for providing the case IDs provided to you.

Based on the latest case ID and notes, I see that a work order has been created, and the technician has visited you. Could you please confirm if any troubleshooting was carried out during the visit or if any parts were replaced? This information will help me assist you more effectively and escalate the issue to a higher level if needed.

Kindly provide me with these details, and i will be happy to assist you further

Regards,