• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
Microsoft Windows 10 (64-bit)

HP Laserjet 2300 (yes, I know it's old) keeps  trying to grab more times than necessary to move paper forward, so it pulling more than a sheet at a time and jamming printer, happens randomly from either tray. Not sure if it's a driver issue for Win10, it wasn't such an issue with Win7. Plain bond paper, 20#, not heavier. 

2 REPLIES 2
HP Recommended

Quite often this is caused by a sticking solenoid in the feeder drive that allows the mechanism to rotate several times. Many videos on YouTube on fixing this issue. Random selection https://www.youtube.com/watch?v=LtJbJw6m34I

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



There are many descriptions of this problem online (here for example: http://www.fixyourownprinter.com/forums/laser/47529), but I couldn't find any pictures or videos detailing precisely how and where this problem occurs. So in the interest of extending the life of HP 2300's everywhere and ...
HP Recommended

thanks! I'll look into that..

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.