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HP Laserjet Enterprise M605

My printer keeps jamming in the duplexer unit. I replaced rollers multiple times, but that did not fix it. I just replaced the device maintenance kit (which includes the fuser and all rollers), but unfortunately that did not resolve the issue either. It prints just fine when printing single-sided. The problem only occurs when printing double-sided. Once the paper goes back in to print on the other side, it gets stuck in the duplexer unit. What else can I do?

Edit: I have tried a different duplexer unit, but the issue is persistent with that as well.

7 REPLIES 7
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Where does the leading edge of sheets gets stuck when duplexing?




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Inside the duplexer unit itself. I'm not sure what that part is called, but I want to say the belt inside the unit.

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Can you please post a couple of pictures?

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What error codes are showing the the event log?

 

You state you just replaced the fuser. If you put the old fuser back in does it work properly?

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13.d3.ff jam in duplexer. Unfortunately, its the same with the old fuser as well.

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Have you tried both trays to ensure this is not a tray related issue? Keep in mind that this device will not duplex from any tray set to any size/any type paper. 

 

The exact error you list is not in the troubleshooting codes that HP supplies to me. 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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