HP M280nw - top feeder - scan dirty

[CharlesNg]

Hi,

I facing frequently with this printer's top scan feeder - scan dirty.

Always there is a lines on the document.  (see the sample document - which scan using the printer's top feeder)

I've tried clean those roller and those part with soft cloth with warm water (moist). However, the problem still persists.

Please advice.

Thanks.

[Valsimot]

You need to open the top cover to access the scanning glass and clean the smaller glass on the left side.

[CharlesNg]

Hi, anyone can help. i tried to clean the feeder and includes the roller. But the issue still same. No idea, where those dirts came from.

Thanks.

[Echo_Lake]

@CharlesNg

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Does the copy print out the same way?

While you respond to that, let's try these steps to resolve the issue: 

• Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[CharlesNg]

Hi, thanks for your response.

Yes, print out the same result too.  Its only when im using top feeder scanning.

However, if im using the flatbed scanner - no issue.

And as well printing - no issue too and no dirty prints.

I will check the steps given and share the outcome later.

Thanks again.

[Echo_Lake]

@CharlesNg

Work on it at your convenience and keep me posted on the results.  

[CharlesNg]

Hi,

• Does the copy print out the same way?

Yes, if scan from feeder. The print out is the same with the lines.

If we scan using flatbed - no issue.

• Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

> checked and no issue found. it is mostly check if setting is correct.

i suspected the feeder scanner's sensor either is dirty or faulty.

Please advice on where is the exact scan sensor we need to looks into. Thanks.

[Echo_Lake]

@CharlesNg

Thank for posting back.

This seems like a hardware issue with the printer. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!