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‎02-10-2024 05:00 AM

HP Recommended

HP M477fdw Paper jam in the rear door I wanted to remove, but the paper is cracked and left inside. I cannot see any paper in at the back any more. How can I open the back and free the paper from the rollers ? Any suggestions ?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎02-10-2024 05:48 PM

HP Recommended

You will likely need to remove the fuser assembly from the printer to get the jammed paper out. Access without doing that is just too minimal. If you check youtube you should be able to find a video on how to replace the fuser assembly and that will be the same steps. Be careful when removing the paper that you do not damage the rollers as they are soft. Avoid using any sharp items.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎02-10-2024 05:48 PM

HP Recommended

You will likely need to remove the fuser assembly from the printer to get the jammed paper out. Access without doing that is just too minimal. If you check youtube you should be able to find a video on how to replace the fuser assembly and that will be the same steps. Be careful when removing the paper that you do not damage the rollers as they are soft. Avoid using any sharp items.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎02-11-2024 02:10 AM

HP Recommended

I have found on  Youtube the videos on how to replace the fuser assembly. It was very helpful. Thak you for your help en quick reply.

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