HP MFP M277 dx does not pick up paper and makes grinding noise

[jmeckert]

I purchased a refurbished HP Laserjet Pro M270dx a little over a year ago, it worked perfectly until I moved it from my office to my home, I transported it in my vehicle and the paper tray fell out.  When I connected the printer and tried to print a document, I would not pick up any paper, with the Print Error Add Paper, and also made a loud grinding noise as the gears sounded like they were jammed.  I checked for paper jams, cleaned all the rollers, made sure it was on a hard surface...even replaced the toner cartridges

[Raj_05]

Hi @jmeckert,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP LaserJet Pro MFP M277dw has developed a mechanical issue, possibly due to the move. Here are some steps you can take to troubleshoot and possibly fix the problem.

Check Paper Tray and Feed Rollers:

• Ensure the paper tray is properly seated and that it is not damaged. Sometimes, if the tray is not correctly inserted, the paper might not feed properly.
• Inspect the paper feed rollers for any visible damage or debris. Clean them again if necessary using a lint-free cloth slightly dampened with water.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds and then plug it back in and turn it on.

Inspect for Internal Damage:

• Open the printer and check for any internal parts that may have been dislodged or damaged during the move. Pay special attention to the gears and rollers.
• Look for any broken or loose parts that might be causing the grinding noise.

Check the Pickup Roller and Separation Pad:

• The pickup roller and separation pad are responsible for feeding paper into the printer. If these are worn out or misaligned, the printer might not pick up paper correctly.
• Replace these parts if they appear worn or damaged. Refer to the printer's manual for instructions on how to replace these parts.

Update Firmware:

• Sometimes, updating the printer's firmware can resolve issues related to paper handling. Check the HP support website for any available firmware updates for your printer model.

Perform a Printer Diagnostic Test:

• Use the printer's control panel to perform a diagnostic test. This can help identify specific issues with the printer hardware.

Note:

• Ensure that you are using the correct type and size of paper recommended for your printer.
• Avoid overloading the paper tray, as this can cause feeding issues.
• Make sure the printer is placed on a stable, flat surface to avoid any movement or vibrations that might affect its operation.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support 

[jmeckert]

I have thoroughly cleaned the printer and will check the rollers and gears for any damage, thank you. 

[Raj_05]

Hi @jmeckert,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support