• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎05-08-2021 03:05 PM

HP Recommended
Product: MFP M281fdw
Operating System: macOS 10.13 High Sierra

My MFP M281fdw printer is not printing cardstock. We've selected the "heavy paper" weight from the dropdown. We have opened it and cleaned the rollers. It used to print cardstock. Now it just "whirls" and can't seem to pick it up-- both from the paper tray as well as the feed slot. Then I get a "jammed" message. 

How can we fix this? I bought this printer just for my business and need to print cardstock often. Thanks. 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-09-2021 04:02 AM

HP Recommended

How heavy cardstock you are using in gsm. Maximum recommended for that printer model is 163 gsm.




My profile on LinkedIn

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-09-2021 04:02 AM

HP Recommended

How heavy cardstock you are using in gsm. Maximum recommended for that printer model is 163 gsm.




My profile on LinkedIn

Was this reply helpful? Yes No

‎05-09-2021 12:21 PM

HP Recommended

Depending on how long you have used it the pickup roller may be worn out. Heavier, rougher paper will cause accelerated wear.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎05-10-2021 08:23 AM

HP Recommended

It's "medium weight" cardstock (not super heavy-- not sure of the exact specs) but it is  possible it's heavier than that. However the printer was printing very heavy cardstock when I first bought it, so I am guessing the next person's suggestion, that the rollers may be worn out, is also true. Thank you both for your responses. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.