HP Office Jet 3830 All in one printer--paper does not feed through...message reads--load paper

[GRADDRAKE]

HP Office Jet 3830--paper does not feed through and printer screen message reads "load paper"  (of course, paper is loaded but does not feed)

[Irfan_06]

Hi @GRADDRAKE,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has a paper feed issue.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[GRADDRAKE]

I was not able to follow the steps for updating the printer's firmware...despite great effort and step-following, and losing patience with myself, I did not find that place to accomplish that. Paper continues to not feed, and the "out of paper" message continues to appear on the printer's screen.  I'll clean the rollers next.  Any additional help would be GREATLY APPRECIATED!  Thank you!

[GRADDRAKE]

I retried the recommended steps today without success again.  I cleaned the rollers too.  The paper continues to move through the and gets jammed each time.  Message on the printer screen regularly reads that tray is out of paper--of course, NOT.  I understand that the printer is out of warranty; but I am looking for more guidance before I toss this very good unit to the curb  THANK YOU!

[Raj2111]

Hi @GRADDRAKE 

Welcome to the HP support community.

I understand that you are facing an issue with your HP device, I am glad to assist you today.
 

Please try these steps, Click HERE

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[GRADDRAKE]

This recommended series of steps were tried but with unsuccessful results.  Paper occasionally feeds part way through; then jams leading to great difficulty to remove.  The "out of paper" message continues to appear on the printer screen.  

I have had this printer for over 4 years and have enjoyed its usage very much until it suddenly presented the problem described.  Do you have any other suggestions?  Live product support cannot help me because printer is out of warranty--ugh!  BTW the rollers on my printer roll, which are light light light gray--not a deep gray as seen in the video, for whatever this might be worth; they just do not grab the paper and the window message appears.  Thank you for any additional help you can  give me!!!!

[Raj2111]

Hi @GRADDRAKE 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support

[GRADDRAKE]

Final question here about my ongoing paper feeding issue with my 3830....a new message appears on my printer window:"Carriage Jam"  above instructions to remove the jam.  When I open the front doors, I don't see paper jammed there (of course because as you will see reported in my previous dialogue with you, that I have not been able to get the clean rollers to feed paper through despite tips to remedy offered by you. What I do see off to the left side where to the carriage of ink travels, is a small bent plastic, white w/print hanging down that is touched by the traveling carriage to the left.  It does not appear that the moving carriage gets hung up there; but it does touch it before returning the right side, followed by the "carriage jam" message on the screen.  See picture attached.  Finally here, in your judgement, is what I described, an issue that is now more serious and not economically repairable considering the age of my unit?  THANK YOU SO VERY MUCH for your patience with my ongoing posts about this issue with my printer!

[Irfan_06]

Hi @GRADDRAKE,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the printer hardware and may need replacement.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support