HP Office Jet 8015

[DianneLGTB]

My printer keeps telling me that I have a paper jam or carriage jam. how do I fix it

[DianneLGTB]

I use the original HP inks, but the cartridge holder seems to be stuck

[A_Gayathri]

Hi @DianneLGTB ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you might have a carriage jam or paper jam that's causing the issue. Here’s how you can try to fix it:
 

1. Check for Paper Jams:

1. Turn Off the Printer: Ensure the printer is powered off and unplugged.
2. Open the Printer: Open the front cover or the paper tray area, depending on where the paper path is located.
3. Remove Any Jammed Paper: Gently pull out any visible paper that might be jammed. Be careful not to tear the paper.
4. Check the Rear Area: Some printers have a rear access panel for clearing paper jams. Open it and check for any paper there as well.

2. Check for Carriage Jam:

1. Turn Off the Printer: As before, make sure the printer is off and unplugged.
2. Open the Printer: Open the front cover to access the cartridge area.
3. Inspect the Carriage: Look for any obstructions or paper pieces that might be blocking the cartridge movement.
4. Move the Carriage: Gently try to move the carriage from side to side. It should move smoothly. If it's stuck, check for any obstacles or foreign objects.
5. Check the Ink Cartridges: Ensure that the cartridges are properly installed and not causing any obstruction.

3. Power Cycle the Printer:

1. Plug the Printer Back In: After checking for jams, plug the printer back in and turn it on.
2. Run a Printer Test: Check if the error message has cleared. Try printing a test page to ensure everything is working correctly.

4. Reset the Printer:

1. Perform a Hard Reset: Turn off the printer and unplug it. Wait for about 60 seconds, then plug it back in and turn it on.

Refer to this document:  HP OfficeJet 8015e All-in-One Printer User manual

HP Printers - Carriage jam or E3 error 
HP OfficeJet 8010, Pro 8020 and 8030 Printers - Paper jam error
 

I hope this helps. 

Take care and have a good day.

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