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HP Recommended
Office Jet Pro 9015e
Microsoft Windows 10 (64-bit)

HP Office Jet Pro 9015e Paper Output Tray is way too small causing pages on large jobs to curl and smudge.  Seems like an improper design as out of the box it does not do the job. HP sales said it was the follow-on to the 8610 which was a great printer and it had the correct size for 8 1/2 by 11 paper.  We purchased the printers through Amazon since delivery was a lot faster, and they recognize the problem and will take the printer back and offered a refund if we want to take it.

We will be contacting HP sales and corporate as this seems to be actually a design error that no one caught as it just does not make sense.

1 REPLY 1
HP Recommended

@Jer7

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.