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‎09-11-2020 03:07 PM - last edited on ‎07-14-2021 04:08 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 8710
Operating System: macOS 10.14 Mojave

When I try to print the rollers on the underside don't work together, thus causing a paper jam. Printer is 1-1/2 years old. Shouldn't be a problem. Help

Category:
1 REPLY 1

‎09-14-2020 08:13 AM

HP Recommended

@MarcyPettitt, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Perform the steps mentioned in this document - Paper Jam Error

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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