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HP OfficeJet Pro 6970 error code 0x61000041

HP Recommended
macOS 10.14 Mojave

Has anyone figured out what the problem is with thsi?

HP Support Agent
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HP Recommended

@matblack, Welcome to the HP Support Community!


A 0x error indicates a hardware issue with the printer. Perform the steps mentioned in this document - '0xc19a0005' or Similar Error Code Displays


Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.


Also, make sure the print carriage moves freely and there are no jams inside the printer.

Kindly refer to the steps mentioned in this document - Paper Jam Error


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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