HP OfficeJet Pro 6978 not printing

[jmaher122]

HP OfficeJet Pro 6978 All-in-One Printer Error 0x6100004a Can't Fix

Printer will not print! Says there is a paper jam but there is no paper jammed or stuck. Have tried unplugging, turning off, and removing cartridges. Ink Cartridge console is also stuck. 

[zoey7886]

@jmaher122, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding an error code 0x6100004a! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Please follow the steps to troubleshoot the error code: HP OfficeJet All-in-One Printers - '0x6100004a' error after a paper jam message | HP® Support  

Let me know how it goes!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[jmaher122]

The steps to troubleshoot the error code was not helpful. I am unable to move the ink cartridge from it's position on the right side of the printer, it stays fixed in place. I am not able to access the black ink cartridge or the color cartridge right next to the black cartridge due to it's position. Can you help with next steps?

[zoey7886]

@jmaher122, thanks for getting back to us!

Please try all the steps from this video link. Let me know how it goes!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,