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HP Recommended
OfficeJet Pro 9015
Microsoft Windows 10 (64-bit)

I recently had a paper jam and cleared it. Once cleared, it now squeaks when printing, which obviously is a mechanical issue. How do you fix this?  It seems like the unit may have been shifted from the proper alignment?? I don't know why else this would begin squeaking when it previously worked just fine. Seems like the solution provided before on these chats did not resolve anything. Can a support representative give me a GOOD solution?

 
1 REPLY 1
HP Recommended

@drwcain

 

Welcome to the HP support community.

 

I understand that you are getting 

Clean the rollers from inside the ink cartridge access area

 

  1. Turn off the printer, and then disconnect the power cord.

       WARNING: 

    You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

  2. Open the front door, and then lift the ink cartridge access door.

    Opening the front door and the ink cartridge access door

  3. Lightly dampen a lint-free cloth with the water, and then squeeze any excess liquid from the swab.

  4. Gently clean the rollers with the damp cloth.

    Cleaning the rollers in the cartridge access area

  5. Allow the rollers to dry completely (approximately 10 minutes).

  6. Close the ink cartridge access door, and then close the front door.

    Closing the cartridge access door and the front door

  7. Reconnect the power cord, and then turn on the printer.

Refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

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