HP Officejet Pro 6978 - I keep getting the message about a paper jam when there isn't a paper jam!

[DLFort]

This OfficeJet Pro 6978 had been working ok a few days ago - I could scan and also print - and now the error message continues to 'state there is a paper jam'  when there is no paper jam.  I have opened all the lids - I have powered it off, restarted it - looked and HP Diagnose and Fix app - and so far nothing has worked?  Very frustrated.  When I push the power button to turn it off - the blue wheel keeps rolling around and around saying it's shutting down - this has gone for several hours now and the printer has not shut down : ( 

I have a new lap top Windows 10 operating - and it says it recognizes the printer - but that is not the issue - it's the error paper jam - followed by a series of numbers. 

Help!   Is it worth having it repaired -  I have had it for 2+ years - I shouldn't have to buy another one . 

[KrazyToad]

@DLFort

Welcome to HP Support Community

I would like to help

Please follow the instructions in this Link; https://support.hp.com/in-en/document/c05079673 and let me know how it goes

Thank you

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