HP Officejet Pro 6978 automatic paper feed on scanner does not work

[janssonsr]

Officejet Pro 6978 automatic paper feed on scanner does work, tried all recommended methods.

[zoey7886]

@janssonsr, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your OfficeJet Pro 6978! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If the automatic document feeder (ADF) on your HP OfficeJet Pro 6978 isn't working despite trying the recommended troubleshooting steps, here are some additional checks and solutions:

1. Check for Paper Jams

• Open the ADF cover and check for any small paper fragments or dust.
• Remove any stuck paper and clean the rollers gently with a lint-free cloth and distilled water.

2. Reset the Printer

• Unplug the power cord from the back of the printer while it's still turned on.
• Wait for 60 seconds, then plug it back in and turn it on.
• Test the ADF again.

3. Verify ADF Settings

• Ensure you are selecting the "Document Feeder" option instead of the "Flatbed Scanner" in the scan settings.
• Check if the ADF option is enabled in the HP Smart app or printer software.

4. Check for Firmware Updates

• Go to HP Support and check if a firmware update is available.
• Download and install the latest firmware for your printer.

5. Try a Different Scan Method

• Use the HP Scan software on your computer instead of the printer panel to initiate a scan from the ADF.
• Open HP Smart > Scan > Select ADF > Start Scan.

6. Run HP Print and Scan Doctor

• Download HP Print and Scan Doctor from HP’ website.
• Run it to diagnose and automatically fix scanning issues.  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,