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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- HP Officejet Pro 9019 Ink cartridge jamming carriage

Create an account on the HP Community to personalize your profile and ask a question
11-28-2021 05:22 AM
@Lenny14, Welcome to the HP Support Community! I’m here to help.
I understand the printer carriage is stuck and you are not able to reach the ink cartridges. Kindly perform the steps mentioned in this document - Carriage jam or E3 error
Also, check for any paper jams inside the printer - Paper Jam Error
If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
KUMAR0307
I am an HP Employee