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‎11-25-2021 11:18 AM

HP Recommended
Product: HP Officejet Pro 9019
Operating System: Microsoft Windows 10 (64-bit)

Ink cartridge has jammed carriage. Can't reach it to correct

 

 

Category:
1 person had the same question
1 REPLY 1

‎11-28-2021 05:22 AM

HP Recommended

@Lenny14, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer carriage is stuck and you are not able to reach the ink cartridges. Kindly perform the steps mentioned in this document - Carriage jam or E3 error

 

Also, check for any paper jams inside the printer - Paper Jam Error

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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