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10-06-2022 07:33 AM
I have an error showing "Document Feeder Jam" so am unable to copy or use the feeder (only print or scan from Mac direct).
I cannot see any paper (or pieces of paper etc) and have used a lint cloth to dust out the visible areas but this hasn't helped.
Have tried to reset but again this hasn't helped.
Any advice please? Thank you
10-06-2022 11:45 AM
Welcome to the HP Community Forum.
It's true that the options are limited.
Essentially: "Clean it" and "Reset it".
There are two main areas - the ADF has its own rollers that can be cleaned.
The inside rollers can also be checked and cleaned.
Known Solutions, presented in the order to be completed / considered:
Less likely -- possible:
- The paper might be too dry, too damp (yes, these can be a thing)
- Paper might be curled, of an unsupported weight, or an unsupported paper type
- Other than Copy -- job settings?
- Printer might be "old" -- older hardware can develop feed problems
Less, less likely -- possible:
The printer software might benefit from being reloaded.
This is least likely since Copy does not work -- Copy is a printer function (not related to printer software)
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