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JenniferSudy
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Message 1 of 4
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HP Printer M148 displays paper jam in output bin. Cannot find any paper. Cannot print.

HP Recommended
macOS 10.13 High Sierra

Have tried everything to clear "the paper jam" but cannot find any paper.The instructions were to "open top  cover and release  -clearance lever, clear jam. Am not sure what is meant by "clearance lever".  Tried disconnecting printer from both the wall and the back of the computer and waiting 60 seconds. Nothing has worked.

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@JenniferSudy

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam, I am glad to assist you.

Reset the printer

  • Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Resetting the printer might clear the error.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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ATR2
New member
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Message 3 of 4
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HP Recommended

Thank you for your response.  This is an actual paper  jam.  I can see and have attempted  to remove the paper jam but was unsuccessful.   With my request for help i attached a pic of the area showing the jam.  The paper is caught in the last segment of its journey out of the machine.   Please refer back to the original request for help and view the picture since there is not option here to resend it.  Still need help before I start taking it apart.

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sandytechy20
HP Support Agent
HP Support Agent
33,609 26,161 1,705 1,933
Message 4 of 4
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@ATR2

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Sandytechy20
I am an HP Employee

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