Have tried everything to clear "the paper jam" but cannot find any paper.The instructions were to "open top cover and release -clearance lever, clear jam. Am not sure what is meant by "clearance lever". Tried disconnecting printer from both the wall and the back of the computer and waiting 60 seconds. Nothing has worked.
Thank you for your response. This is an actual paper jam. I can see and have attempted to remove the paper jam but was unsuccessful. With my request for help i attached a pic of the area showing the jam. The paper is caught in the last segment of its journey out of the machine. Please refer back to the original request for help and view the picture since there is not option here to resend it. Still need help before I start taking it apart.
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