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HP Recommended
HP Smart Tank 7005 All-in-One
Microsoft Windows Server 2019

Good people, how are you?

 

I have two identical printers, connected to my domain controller with the official driver provided by the manufacturer. They work very well but after each print, the printer prints out a blank sheet of paper. How can I fix this problem?

 

Thank you very much in advance.

2 REPLIES 2
HP Recommended

Hi @Posadas,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The issue of your HP Smart Tank 7000 series printer ejecting a blank sheet of paper after each print could be due to a few reasons. Here are some troubleshooting steps you can try to resolve this problem.

 

Check Printer Settings:

Spooling Settings:

  • Go to the Control Panel on your computer.
  • Select Devices and Printers.
  • Right-click on the HP Smart Tank 7000 series printer and choose Printer Properties.
  • Under the Advanced tab, ensure that Start printing immediately is selected, and Enable advanced printing features is unchecked. Sometimes enabling advanced features causes extra sheets to be ejected.

Separator Page:

  • In the Printer Properties, check if a Separator Page is enabled.
  • Go to the Advanced tab, and click on Separator Page. If there is a file associated, remove it or disable this feature.

Driver Update:

  • Ensure that you have the latest printer driver installed. Sometimes outdated drivers may cause printing issues.
    • You can download the latest driver from the HP Support Website.

Print Preferences:

  • Open Devices and Printers.
  • Right-click on the HP Smart Tank 7000 printer and select Printing Preferences.
  • Ensure that no blank pages or banner printing options are enabled in any of the tabs.

Firmware Update:

  • Check for any firmware updates for the printer. New firmware versions often fix bugs, including issues with printing blank pages.

Print Job Format:

  • Ensure that the documents you are printing don’t contain an extra blank page.
  • Check the print preview to confirm there are no unintended blank pages included in the document.

Reset Printer Settings:

  • You can try resetting the printer to its factory defaults. To do this:
    1. Turn the printer off.
    2. Disconnect it from the power source for about 30 seconds.
    3. Reconnect and turn it on, then check if the issue persists.
Raj_05
HP Support Community Moderator
HP Recommended

Clear Print Queue:

  • Sometimes, the print queue might retain jobs with blank pages.
    • Open Devices and Printers, right-click your printer, and select See what’s printing.
    • Clear any pending or stuck print jobs.


If these steps don’t resolve the issue, there might be a deeper configuration issue, possibly related to the domain controller setup.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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