HP Smart Tank 7600 series ADF Jam Error

[BlueSlyrack]

Hello there, I bought this printer a few months ago with the hope that it was going to be a great printer. A few days after setting it up I started getting the ADF jam error, I have followed every recommendation to fix it, but the error happens even if I am not using the printer. It's driving me crazy because this is a brand-new printer.

[Nal_NR]

Hi @BlueSlyrack,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm really sorry you're dealing with this issue, especially with a new printer. It can be so frustrating when things don't work as expected, and I understand how much this must be getting on your nerves. Let's try to figure it out together.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clear jammed paper from the printer

• Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Possible jam locations

Callout

Description

1 Input tray area

2 Inside the printer

3 Rear of the printer

4 Document feeder

Click here for further assistance and keep me posted. 

Update the firmware, if available for your current OS. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[ArvindNehru]

I bought a brand new Smart Tank 790 and had the same error. ADF jam when the bloody printer is brand new! HP was not able to resolve

[Nal_NR]

Hi @ArvindNehru ,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It’s incredibly disappointing to face such an issue with a brand-new printer—I completely understand how frustrating that must be.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Possible jam locations

Callout

Description

1. Input tray area

2. Inside the printer

3. Rear of the printer

4. Document feeder

Click here for the remaining steps. 

If this does not work, this could be a hardware issue. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.