HP Smart Tank Printer paper folding issue.

[Sashimoy]

This is related to HP Printer Case ([personal info removed]) open since 1 month.  HP support and service head not able to resolve the issue. I need the higher management above service head or even escalation upto CEO so that everyone should know what their teams are doing.

Can anyone have escalation matrix of HP support??? If so kindly share. It will help me a lot.

[Raj_05]

Hi @Sashimoy,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing a paper folding issue with your HP Smart Tank 750 All-In-One Printer. Paper folding can be caused by various factors, and here are some steps you can take to troubleshoot and potentially resolve the problem.

• Check the Paper Type and Size: Ensure that you are using the correct type and size of paper as specified in the printer's manual. Using the wrong paper can lead to paper jams and folding issues.
• Inspect the Paper Tray: Make sure the paper in the tray is loaded correctly and not exceeding the maximum capacity. Overloading the tray can cause paper to fold or jam.
• Adjust the Paper Guides: Ensure that the paper guides in the tray are adjusted to fit the paper size snugly. Loose guides can lead to misalignment and paper folding.
• Check for Obstructions: Inspect the paper path for any obstructions such as torn paper, foreign objects, or bits of debris. Remove any obstacles that may be causing the folding.
• Use High-Quality Paper: Low-quality or damaged paper can lead to folding issues. Try using high-quality, undamaged paper from a reputable brand.
• Clean the Rollers: Over time, paper dust and debris can accumulate on the rollers. Clean the rollers with a lint-free cloth and a small amount of water or isopropyl alcohol. Be sure to consult your printer's manual for specific cleaning instructions.
• Update Firmware and Drivers: Check if there are any firmware or driver updates available for your printer. Sometimes, updating the printer's software can resolve various issues.
• Check for Mechanical Issues: If the problem persists, there might be a mechanical issue with the printer, such as a worn-out roller or a misalignment. In such cases, it's best to contact HP customer support or a qualified technician for further assistance.
• Reduce Print Quality: If you are experiencing paper folding when printing high-quality images, try reducing the print quality settings. High-quality printing can put more stress on the paper and increase the chances of folding.
• Use Supported Paper Types: Ensure that you are using paper types that are supported by your printer. Some printers may not handle specialty paper types well, leading to folding issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support