• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
HP Smart Tank 516 Wireless All-in-One
Microsoft Windows 10 (64-bit)

Printer does not take photo paper from the tray, and gives "out of paper" issue every time. 

 

** for normal printing papers it is working fine

1 REPLY 1
HP Recommended

@jagrat_gupta 

 

Some of the usual causes of this issue:

 

  • Printer is dirty
  • Paper type is not supported - for example, the paper might be heavier than the printer supports or quality of the paper is not adequate
  • Settings are incomplete and / or incorrect for the current job
  • Printer is not aware of the paper size / type loaded in the tray - Tray and Paper Management
  • The paper size is  not supported in the Photo Tray (and should instead be loaded in the main tray)
  • Printer Firmware is outdated
  • Printer is "stuck" and would benefit from being Reset / Restarted
  • Full Driver Printer software needs to be uninstalled / reinstalled

 

After any hardware / reset / Jam issues have been addressed,

Next, check for job setup (Printing Preferences) and software reload.

 

Some References

 

Product Specifications for the HP Smart Tank 516 Wireless All-in-One (3YW70A)

Section:  Paper Handling

 

Example - Tray and Paper Management

Retain_Printing_Preferences_12Retain_Printing_Preferences_12

 

Jams and Feed Problems > Issues and solutions

 

 

 

Printer Reset

HP printer does not turn on

Section:  Internal Power Supply - Step 1

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP Smart Tank 516 Wireless All-in-One 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.