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HP Recommended
HP ENVY 6020 All-in-One Printer

Hi! Since yesterday the paper keeps jamming/crumbling up in my HP Envy 6020 printer.

With removing the paper, the feeder came (under the lid on the top) out as a whole and I think it hasn't been properly put back since, like it isn't alligned properly. 

Can someone please tell me how to properly put this feeder back? It's the one with a big white gear on the left and 4 black wheels.

3 REPLIES 3
HP Recommended

Hi @Dazwa,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the following tasks in the order given in this document. Use the printer after each task to see if the issue is resolved.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Dazwa,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Dazwa,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Elohi_NR
I am an HP Employee
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