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‎01-02-2024 04:47 PM

HP Recommended
Operating System: Microsoft Windows 11

Hi- I had to remove the roller and plastic piece from my printer HP Envy 6400 to resolve a paper jam. I can’t get them back into the printer. I need a video or photo with how to. 

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4 people had the same question
1 REPLY 1

‎01-07-2024 04:22 AM

HP Recommended

Hi @Bb126126,

 

Welcome to the HP Support Community. 

 

Do not worry, I'd be happy to help you! 

 

This looks like a hardware issue and might require one-on-one interaction to fix the issue via remote assistance.  

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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