HP envy printer will not load Hallmark Greeting Card paper

[Navy1108]

Printer will successfully print cards on plain paper but refuses to load Hallmark greeting card paper

[VikramTheGreat]

Hi @Navy1108,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for contacting HP Support. We understand that your HP ENVY 5530 e-All-in-One Printer prints successfully on plain paper but fails to load Hallmark greeting card paper. We're here to help.

The supported card specifications are:

• Size: 3 x 5 in to 8.5 x 11 in (76 x 127 mm to 216 x 279 mm)
• Weight: Up to 200 g/m² (up to 110 lb index)

If your Hallmark card paper exceeds the recommended thickness or has a textured or glossy surface, the printer rollers may not be able to properly feed the paper, which can fail to load.

1. Check the Paper Specs:

• Verify that the greeting card paper is within the supported weight and size limits.
• Heavier or coated paper may not feed correctly.

2. Proper Loading:

• Load one sheet at a time into the paper tray.
• Make sure the print side is facing down.
• Slide the paper width guides snugly against the paper without bending it.

3. Printer Settings:

• When printing, open the Print dialog box.
• Click Printer Properties or Preferences.
• Set the Media Type to “Cardstock” or “Heavyweight Inkjet Paper”.
• Set the Paper Size to match the card.

4. Use HP Recommended Paper:

• For best results, we recommend using HP Greeting Card Paper, which is fully tested for compatibility with your printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support