HP laser jet pro MFP M277DW PAPER JAM's using duplex printing after pulling paper back into printer.

[nelsondv]

My HP laser jet pro MFP M277DW has been a wonderful printer, it works fine on single side printing. But without any change on its setting, computer or software settings, the PAPER JAM's and error comes up every time I use duplex printing, especially using legal size paper.  

I am using a PC running on windows11.
This problem occurs after one side prints and when it pulls the paper back into the printer to print the duplex or the other side of the page.
Firmware and Software is the latest. 
Please help.

[Nal_NR]

Hi @nelsondv,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the paper jams.

Please try cleaning the rollers in Tray 1 and 2. Also, just remove all papers and readjust the paper guides on the tray.

You may also, refer to the below documents for further assistance. 

Paper Jam Error

Out of Paper Error, Printer Does Not Pick Paper

You may also try installing HP Print and Scan Doctor for Windows: The HP Print and Scan Doctor was designed by HP to provide users with troubleshooting and problem-solving features needed to resolve many common problems experienced with HP Print and scan products connected to Windows-based computers. Simply run the tool and follow the on-screen instructions.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[nelsondv]

Thanks for responding. Before posting, I cleaned the rollers in Tray 1 and 2 and remove all papers and readjust the paper guides on the tray. Tried the HP Scan Doctor and it didn't find any issues. Is there anything else that I can try? I opened the back, and the paper is getting into the roller's where the paper tray is. That is where it is jamming.  

[Nal_NR]

Hi @nelsondv ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!